About Best Metal
Best Metal is a leading manufacturer and provider of high quality industrial and commercial storage solutions. Our products range from shelving technology to office and archive storage solutions. We have years of experience and expertise which we utilise in collaboration with our customers to provide the very best solutions. We deliver more than just products and can provide a complete package of services including consultancy, planning and maintenance.
Whatever you need to store, Best Metal will have a suitable system that will save your space and optimize your storage capacity. We can make a genuine contribution to improving your business by providing a first rate working and storage environment. Quality is at the heart of Best Metal’s corporate culture and the Company is fully committed to providing a high quality product and service offering in everything we do. We strive to provide our Customers with excellent service before, during and after the sale of one of our many storage products, always with an aim to exceed expectations.
Customer Service / Core Values
At Best Metal, we try to ensure that your concerns are dealt with by someone who can actually help. We do not subcontract any support services, we prefer to put you directly in touch with professional, qualified people who understand our products and services intimately. Our commitments to you, our customers, are:
- Responsiveness - we will reply to every communication same or next business day
- Ownership - our support staff will assume ownership of your issues and manage them to conclusion
- Communication - will be timely and coherent
- Integrity - we will always conduct business with you ethically and professionally
Our business depends on healthy relationships with customers, business partners, and suppliers. We build and nurture strong relationships that are mutually beneficial, making sure that we deeply understand the people we deal with, so that we can anticipate their needs and always aim to exceed their expectations. Everyone in our company contributes to the quality of the relationships we build and we actively seek feedback.
Innovation gives us competitive advantage. We promote collaboration and sharing of ideas across our business. We have a structured approach to recognizing innovations, rapidly testing ideas and sharing learnings. We encourage our people to challenge established practices and achieve continuous improvement. We are committed to delivering thorough and sound solutions to every challenge.
We are proud of our reputation, built over many years, which depends on us consistently doing the right thing. Integrity is our cornerstone and character is as important as ability. We build trust and act with honesty. We comply with our Business Ethics Policy, management system and all local rules and regulations. We foster a culture of transparency and responsibility. We investigate all violations and complaints and take appropriate action.